Bank Error Codes – EveryDollar

Do you have a bank error code showing?

A bank error code may appear on existing connections or when connecting to a new bank. This typically occurs when there is a disruption in our third-party bank connection service's integration with the bank.

At times, an error code will appear, so here is what that code means.

Looking for a reliable bank to connect with? Now you can see which ones are best here: Connection Status for Popular Banks

Click on the error code you're receiving below to learn more:

Pro Tip: Occasionally, an error with a bank is part of a larger known outage. Check our Bank Status Page first to see if your bank is affected.

Error 100:

For the financial institution receiving this error message:

Go to Accounts.
Remove the institution with this error message.
Click Connect Account.
Search for your institution and follow the prompts on-screen to reconnect.

Once connected, you'll see a batch of past transactions appear. You can delete any duplicates in bulk.

Here are a couple of guides that walk you through deleting transactions in bulk, just in case this is an unfamiliar process: How to Delete Multiple Transactions on EveryDollar Mobile and How to Delete Multiple Transactions on EveryDollar.com.

Errors 101 & 102:

Why am I receiving this error?

This error is usually related to a temporary issue with the institution and will usually clear up within 24 hours.

How do I resolve this error?

Wait at least 24 hours and then try connecting or refreshing your accounts in EveryDollar again.
Reach out to our team if the issue still persists after 24 hours.

Error 103:

Why am I receiving this error?

This error was triggered because incorrect credentials were used when attempting to sign in.

How do I resolve this error?

Go directly to your bank's website to verify you can sign into your bank account successfully by manually typing in your bank credentials there.
Then, using the same credentials used to successfully sign into your bank's website, reconnect your bank to EveryDollar. Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.
Next, open a private browsing window in Google Chrome, or clear your current browsing window’s history. In the new browser follow step one.

If the issue persists after follow these steps, please sign into your bank's website and then copy the website (URL) listed at the top of the page and send that URL to our team.

Error 106:

Why am I receiving this error?

Your bank's website is requiring you to take action.

How do I resolve this error?

Sign in to your institution's website and verify that the account is accessible and active. Then make sure all prompts from the bank are addressed. If the issue persists, contact our team.

Error 108:

Why am I receiving this error?

This means there is a prompt or message on your bank's website that needs to be addressed. This could be something like resetting an expired password, changing your contact information/email, being invited to participate in a program (like e-statements) or accepting a terms and conditions page.

How do I resolve this error?

Using a computer, open a private browsing window (using Google Chrome). The prompt will most likely not show in the mobile banking app.
Sign in to your bank's website and check for anything you may need to update or clear from the bank. You might also try signing in to your bank's website on a device that you do not normally use to sign in to the account. You may learn more information about what you need to address by contacting your bank directly.
Once the prompt or action is addressed, please reconnect your bank in EveryDollar.

Error 109:

Why am I receiving this error?

This error indicates that your bank is requiring you to change your password on their website.

How do I resolve this error?

Please sign in to your bank's website from a computer and update your banking password. To confirm the password reset worked, go ahead and sign out of your bank's website and then sign back in using manually entered credentials.
Sign in to EveryDollar and re-add your bank using the new password you created.
If you are still seeing an error message, please open a different web browser, private browsing window, or clear your current browsing window’s history. With that new or refreshed window, add your bank in EveryDollar.

Error 169:

Why am I receiving this error?

This error means you may have multiple different banking accounts with the same name added to EveryDollar or the same bank account has been added twice.

How do I resolve this error?

Sign in to EveryDollar and check your Accounts tab to see if any of your accounts are listed more than once.
If so, delete the duplicate account.
Then, sign in to your bank's website and verify that all of your accounts are named something different (ex. checking, savings, etc.) Once you've verified this, try to re-add your bank to EveryDollar.

Error 170:

Why am I receiving this error?

This error means that an unexpected error has occurred with the bank.

How do I resolve this error?

First, check to see if the bank issue is already listed on our Bank Status Page HERE. If it's not, reach out to our team.

Error 185 & 187:

Why am I receiving this error?

This error is related to the security process during sign-in. Your bank is requiring that you either enter a one-time passcode or answer a security question to verify that it's you trying to connect your bank account to EveryDollar.

How do I resolve this error?

Occasionally, you'll see a prompt asking you to "Update login" next to the bank account name in your Accounts tab. Click this prompt and follow the steps to address the security requirements to clear the error and reconnect.
If you do not see the "Update login" option but do see the "!" indicating there is an error with your account, delete the bank and then re-add it by addressing the security requirements again.
Once this verification requirement is complete and the error is resolved, EveryDollar will search for any available transactions and account balance information to import.

How often do I have to address these security prompts?

Since this is a temporary error some banks and institutions require that you either answer a security question or enter a one-time passcode every single time you want to connect to the institution in a third-party tool like EveryDollar.

This is a feature of their security settings. You may be able to reach out to your bank directly to see if they can reconfigure that security requirement for your account. We have found that changing to a security question instead of a one-time passcode may allow you to stay connected in EveryDollar for a longer period of time. Unfortunately, since this is a decision on your bank's side, we're not able to bypass it.

Error 324:

Why am I receiving this error?

This error indicates something has changed on your bank's website. Usually, this reflects a minor change the bank updated in the background, such as an account name, card information, or the account is inactive or closed on the institution.

How do I resolve this error?

To clear this error, please delete your bank account completely from EveryDollar and re-add it.

Note that your bank will import a batch of transactions from the first of the month to the current date. These transactions don’t impact your tracked transactions and can be deleted in bulk.

Error 325:

Why am I receiving this error?

This is a temporary error. Information from the bank is being synced to our provider's system and requires time to complete the sync process.

How do I resolve this error?
Please wait several minutes for the error to clear on its own. Once cleared, account balances and/or transactions should be updated. If the error does not resolve itself within 24 hours, submit a help request.

Error 404:

Why am I receiving this error?

This error indicates that our third-party bank connection service can no longer maintain a quality connection with the bank. As a result, they have chosen to decertify the bank showing this error. A decertification can be temporary, but it may take some time to resolve. Check the Bank Status Page for any known updates.

Error 417 & 418:

Why am I receiving this error?

This error is usually related to a temporary issue with the institution and will usually clear up within 24-48 hours.

How do I resolve this error?

Wait at least 24-48 hours and then try connecting or refreshing your accounts in EveryDollar again.
Contact our team if the issue persists after 48 hours.

Error 900:

Why am I receiving this error?

The bank connection is currently being created and is not available to be added at this moment.

How do I resolve this error?

The bank cannot be added right now, but an attempt should be made again after 2-3 days. Should the attempt fail after 2-3 days, please check for known updates on the Bank Status Page.

Error 901 & 903:

Why am I receiving this error?

The bank connection is currently in the second phase of the creation process and is not available to be added at this moment.

How do I resolve this error?

This error cannot be resolved right away. However, you can help our third-party bank connection team by attempting to add the bank 5 times in a row. After 2-3 days, try again. Should the attempt fail after 2-3 days following the 5 connection attempts, please submit a help request. Check for known updates on our Bank Status Page.

Error 908:

Why am I receiving this error?

This error typically occurs when the bank has made an update to its website or server. One of those changes can disrupt the connection with our third-party bank connection service, thus their assistance is necessary for restoration.

Pro Tip: Sometimes our third-party bank connection service will put banks in a "testing" phase, therefore, all connection attempts will be blocked as they work toward providing a quality connection.

How do I resolve this error?

No immediate action can be taken to resolve this error. If your bank is not already on our Bank Status Page, submit a help request so our team can assist further.

Error 913:

Why am I receiving this error?

This error occurs when there are closed accounts at the bank that are still reflected in EveryDollar. This could be a regular bank account that has been closed or a loan account that has been paid in full.

How do I resolve this error?

To clear this error, please delete your bank account completely from EveryDollar and then re-add it

Note that your bank will import a batch of transactions from the first of the month to the current date. These transactions don’t impact your tracked transactions and can be deleted in bulk.

Error 914:

Why am I receiving this error?

The bank has indicated no open or active account exists under the sign-in credentials used.

How do I resolve this error?

Double-check your sign-in credentials and sign in again by manually entering credentials versus any auto-fill features.

Error 924:

Why am I receiving this error?

Based on our error reports, bank aggregation has been interrupted, thus preventing approved bank information from being received by our third-party bank connection service (MasterCard Connect). Because of this, MasterCard Connect automatically returns an Error 924.

How do I resolve this error?

This cannot be resolved without a bank representative championing the effort to engage with MasterCard Connect and allowing aggregation. We recommend contacting the bank to help locate a bank representative. Once a bank representative agrees to champion the effort, they can submit a request to our team through our Help Center (help.everydollar.com) to initiate an introduction with MasterCard Connect.

Error 940:

Why am I receiving this error?

The connected bank is no longer supported by our third-party bank connection service, Mastercard Connect. This error shows when Mastercard Connect initiates a new connection, but the attempt is unsuccessful.

How do I resolve this error?

To remove the error, you'll need to remove the institution from EveryDollar.

Error 945 & 947:

Why am I receiving this error?

There is an issue connecting to at least one of your accounts.

How do I resolve this error?

In your Accounts tab in EveryDollar, remove your current connection to your bank using the Remove Institution option.
- How to Delete a Bank on EveryDollar.com
- How to Delete a Bank in EveryDollar Mobile
Click Connect Account and search for your bank's name.
Next, follow the prompts to sign in with your banking credentials, to give EveryDollar permission to access your bank data, and any others your bank requires.
To successfully connect, ensure you follow all the prompts on screen. Keep in mind this may take a few more minutes than the normal sign-in as the bank verifies that EveryDollar is allowed to access your bank information.

Once you've finished signing in, you'll see your bank account listed in the Accounts tab in EveryDollar. This means you're all set to get back to budgeting!

Error 946 & 948

Why am I receiving this error?

Based on our error reports, when you get this error it shows that you have revoked access of your accounts within the application, to third-party data providers.

How do I resolve this error?

To clear this error, please sign in to your bank's website and grant permission for the account you are trying to connect to and make sure the account is active. You can do this by logging on to your bank to see this error.

Once you have given permission to link with third-party bank connection providers please make an attempt to add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.

Error 952

Why am I receiving this error?

This error indicates something has changed on your bank's website. Usually, it’s something minor the bank updated in the background, such as an account name.

How do I resolve this error?

To clear this error, please make an attempt to re-add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.

Error 979

Why am I receiving this error?

These bank connections are going through a testing phase. Error 979 is a known issue that may be temporary or intermittent until the testing process is completed.

How do I resolve this error?

Please periodically make attempts to connect with your bank. This will help us and our bank provider to continue testing the institution until the testing/onboarding process is completed.

Error 992

Why am I receiving this error?

Internal bank changes can have an impact on the established integration with our third-party bank connection service. Not all accounts may show this error, but transactions may be negatively affected for certain accounts.

Item_login_required:

Why am I receiving this error?

It appears that your username or password is incorrect. If you've recently updated your account with this institution, be sure you're entering your updated credentials.

How do I resolve this error?

To ensure we get you reconnected as quickly as possible, I’ll walk you through a few troubleshooting steps:

Go directly to your bank's website to verify you can sign into your bank account successfully by manually typing in your bank credentials there. Then, using the same credentials you used to successfully sign into your banks website, try adding your bank to EveryDollar again. Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.
Next, open a private browsing window, or clear your current browsing window’s history. (It is best to try this in Google Chrome.) In that new browser follow step one.

If these steps do not work for you then sign into your bank's website and then copy the website (URL) listed at the top of the page and send that to our support team.

Invalid_mfa:

Why am I receiving this error?

The institution indicated that the security answer provided was not correct.

How do I resolve this error?

To resolve this error, double-check that you're entering the correct answer to your bank's security question. Also, make sure you’ve selected an MFA (multi-factor authentication) method, like a phone number (to receive text) or email address, that’s still active.

If you're waiting on a code, confirm the institution actually sent it and try again. Reach out to our team if you still have any trouble.

Invalid_otp:

Why am I receiving this error?

The submitted security code was invalid.

How do I resolve this error?

Check that the code you entered is the same code that was sent to you. You may need to try reconnecting and have another code sent to you and then make sure you manually submit the correct code. You might also try getting on a different device and signing into EveryDollar and going through the steps to reconnect that way to submit the code.

Insufficient_credentials:

Why am I receiving this error?

It looks like the connection didn’t go through because the bank didn’t get all the permissions it needs.

How do I resolve this error?

Try signing in again and be sure to follow all the steps to fully authorize the connection. A common cause of this issue is not finishing the sign-in process with your bank. If you close out or back out before it’s done, the connection won’t work. Be sure to follow all the steps and stay in the process until it’s fully completed.

User_account_revoked:

Why am I receiving this error?

This message means that you removed EveryDollar’s access to your bank account from your bank’s website or app. When that happens, the connection between your bank and EveryDollar is turned off.

How do I resolve this error?

You can grant access again directly through your bank's website and then try connecting again in EveryDollar.

Access_not_granted:

Why am I receiving this error?

There was an error connecting to your account because the necessary permissions for your account have not been granted.

How do I resolve this error?

Try connecting your account again by selecting the required information to share with EveryDollar.

Here are a few other suggestions you might consider:

Your bank has special security steps that may be blocking access. You may need to log in directly to your bank’s website or app to review or approve those settings.
You didn’t agree to share all the needed information, or you turned off access. Some banks ask you to give permission to share specific details like your name, account numbers, or account types during the login process, even if you've already chosen to share other account info.
You might not be the main account holder. If you’re listed as something like a trustee, advisor, or authorized user, your bank may not allow you to share the full account info needed to connect to EveryDollar.

Item_not_supported:

Why am I receiving this error?

Your account is not currently supported due to restrictions in place with your financial institution. Please connect another institution.

Internal_server_error:

Why am I receiving this error?

We are unable to process the request.

How do I resolve this error?

There was a problem and we couldn't connect your account. Try entering your username and password again.

Institution_not_available:

Why am I receiving this error?

The financial institution is not available at this time. The connection to this institution may be temporarily down for maintenance or other planned circumstances.

How do I resolve this error?

Try reconnecting to this institution in a few hours or on the following day.

Institution_not_responding:

Why am I receiving this error?

The financial institution is failing to respond to some of our requests.

How do I resolve this error?

Errors like this are usually resolved quickly, so you may want to try connecting the same account in a few hours or on the following day.

Institution_down:

Why am I receiving this error?

The financial institution is down, either for maintenance or due to an infrastructure issue with their systems.

How do I resolve this error?

Try connecting again. If you still can not connect, try again in a few hours or the following day. You can try connecting other accounts.

Item_locked:

Why am I receiving this error?

Your account is locked for security reasons, as the financial institution has indicated that the account is locked. This is usually due to credentials being entered incorrectly more than 3-5 times, triggering the institution’s fraud protection systems and locking the account.

How do I resolve this error?

Contact your financial institution to unlock your account. Then, reset your bank username and password, and try connecting again in EveryDollar.

Password_reset:

Why am I receiving this error?

The institution is blocking access because you need to reset your password.

How do I resolve this error?

Log in to your bank's website and reset your password. After successfully doing that, try connecting again in EveryDollar.

No_accounts:

Why am I receiving this error?

Your credentials are correct, but we couldn’t find any accounts with this institution that are compatible with this application.

How do I resolve this error?

Try connecting another account, financial institution, or check for another connection method.

User_setup_required:

Why am I receiving this error?

There is some action required on your bank account before you can connect in EveryDollar.

How do I resolve this error?

Log in to your bank's website and update your account or take the necessary action that needs to be addressed, then try connecting in EveryDollar again.

Mfa_not_supported:

Why am I receiving this error?

Your account could not be connected because the MFA (multi-factor authentication) method it uses is not currently supported.

How do I resolve this error?

See if your bank will allow you to disable the MFA method being used or change it to a different MFA method to see if you can connect.

Institution_no_longer_supported:

Why am I receiving this error?

Plaid no longer supports this financial institution, and will not link to EveryDollar. Check our Bank Status Page for the latest available information.

Unsupported_response:

Why am I receiving this error?

The data returned from the financial institution is not supported or is invalid.

How do I resolve this error?

Please reach out to our team.

User_permission_revoked:

Why am I receiving this error?

The permission that was previously granted to connect has been revoked.

How do I resolve this error?

Make a fresh attempt to connect and follow all of the prompts to connect. Reach out to our team if you still have trouble connecting.

Item_not_found:

Why am I receiving this error?

The Item you requested cannot be found. This Item does not exist, has been previously removed, or has had access removed by the user.

New_accounts_available:

Why am I receiving this error?

A new account has been detected with your bank.

How do I resolve this error?

Reconnect your bank to add the new account to your budget and receive updates for it.

Pending_disconnect:

Why am I receiving this error?

The account is expected or scheduled to be disconnected.

How do I resolve this error?

Go through the steps to make a new, fresh connection with the institution.

Error 100:

Errors 101 & 102:

Error 103:

Error 106:

Error 108:

Error 109:

Error 169:

Error 170:

Error 185 & 187:

Error 324:

Error 325:

Error 404:

Error 417 & 418:

Error 900:

Error 901 & 903:

Error 908:

Error 913:

Error 914:

Error 924:

Error 940:

Error 945 & 947:

Error 946 & 948

Error 952

Error 979

Error 992

Item_login_required:

Invalid_mfa:

Invalid_otp:

Insufficient_credentials:

User_account_revoked:

Access_not_granted:

Item_not_supported:

Internal_server_error:

Institution_not_available:

Institution_not_responding:

Institution_down:

Item_locked:

Password_reset:

No_accounts:

User_setup_required:

Mfa_not_supported:

Institution_no_longer_supported:

Unsupported_response:

User_permission_revoked:

Item_not_found:

New_accounts_available:

Pending_disconnect:

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