Skip to main content

Bank Error Codes

David
Updated

A bank error code may appear on existing connections or when connecting to a new bank. This occurs when there is a disruption in our third-party bank connection service's integration with the bank. This guide outlines how to address an error code you might see during a connection disruption.

Pro Tip: Are you looking for a reliable bank to connect with? You can now view the status for our most popular banks on our connection status page.

Check out the connection status page here: Connection Status for Popular Banks.

 

Table of Contents

Mastercard Connect Errors

 

Plaid Errors

Error: Occasionally, an error with a bank is part of a larger known outage. Check our Bank Status Page first to see if your bank is affected.

You can check the status page here: Bank Status Page.

 

Error 100

For the institution receiving this error message, follow these steps:

  1. Go to Accounts.
  2. Click on the ellipsis icon next to the institution name
  3. Choose to remove the institution with this error message.
  4. Click Connect Account.
  5. Search for your institution and follow the prompts on-screen to reconnect.

Once connected, you'll see a batch of past transactions appear. You can delete any duplicates in bulk. 

Here are a couple of guides that walk you through deleting transactions in bulk, just in case this is an unfamiliar process: How to Delete Multiple Transactions on EveryDollar Mobile and How to Delete Multiple Transactions on EveryDollar.com.

Back to top

 

Errors 101 & 102

This error is related to a temporary issue with the institution and typically clears itself within 24 hours. 

To resolve it, wait at least 24 hours, then reach out to our team if the issue persists after that timeframe.

Back to top

 

Error 103

This error was triggered because incorrect credentials were used when attempting to sign in.

To resolve the issue, follow these steps.

  1. Go directly to your bank's website to verify you can sign into your bank account successfully by manually typing in your bank credentials there. 
  2. If successful then, using the same credentials used to successfully sign into your bank's website, reconnect your bank to EveryDollar. 

Note: Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.

If the issue persists after follow these steps, please sign into your bank's website and then copy the website (URL) listed at the top of the page and send that URL to our team.

Back to top

 

Error 106

This error shows when your bank's website is requiring you to take action.

To resolve the issue, sign in to your institution's website and verify that the account is accessible and active. Then make sure all prompts from the bank are addressed. If the issue persists, contact our team.

Back to top

 

Error 108

This error means there is a prompt or message on your bank's website that needs to be addressed. This could be something like resetting an expired password, changing your contact information/email, being invited to participate in a program (like e-statements), or accepting a terms and conditions page. 

Follow these steps to clear the error:

  1. Using a computer, open a private browsing window.

Pro Tip: The notification that needs to be addressed typically shows in the online banking portal instead of your institution's mobile app.

  1. Sign in to your bank's website and check for anything you may need to update or clear from the bank. 

Note: You might also try signing in to your bank's website on a device that you do not normally use to sign in to the account. You may learn more information about what you need to address by contacting your bank directly.

  1. Once the prompt or action is addressed, please reconnect your bank in EveryDollar.

Back to top

 

Error 109

This error indicates that your bank is requiring you to change your password on their website.

To resolve the error, follow these steps:

  1. Please sign in to your bank's website from a computer and update your banking password. To confirm the password reset worked, go ahead and sign out of your bank's website and then sign back in using manually entered credentials. 
  2. Sign in to EveryDollar and re-add your bank using the new password you created. Verify that you only have one connection to your bank and remove any duplicate connections.
  3. If you are still seeing an error message, please open a different web browser, private browsing window, or clear your current browsing window’s history. With that new or refreshed window, add your bank in EveryDollar.

Back to top

 

Error 169

This error means you may have multiple different banking accounts with the same name added to EveryDollar or the same bank account has been added twice.

To resolve the error, follow these steps:

  1. Sign in to EveryDollar and check your Accounts page to see if any of your accounts are listed more than once. 
  2. If so, delete the duplicate account. 
  3. Then, sign in to your bank's website and verify that all of your accounts have unique names (e.g., checking, savings, etc.) Once you've verified this, try to re-add your bank to EveryDollar. 

Back to top

 

Error 170

This error means that an unexpected error has occurred with the bank.

To resolve the error, first check to see if the bank issue is already listed on our Bank Status Page. If it's not, reach out to our team.

Here is the status page: Bank Status Page.

Back to top

 

Error 185 & 187

This error is related to the security process during sign-in. Your bank is requiring that you either enter a one-time passcode or answer a security question to verify that it's you trying to connect your bank account to EveryDollar. 

Follow these steps to resolve the error:

  1. Occasionally, you'll see a prompt asking you to "Update login" next to the bank account name in your Accounts tab. Click this prompt and follow the steps to address the security requirements to clear the error and reconnect.
  2. If you do not see the "Update login" option but do see the "!" indicating there is an error with your account, delete the bank and then re-add it by addressing the security requirements again.
  3. Once this verification requirement is complete and the error is resolved, EveryDollar will search for any available transactions and account balance information to import.

Since this is a temporary error some banks and institutions require that you either answer a security question or enter a one-time passcode every single time you want to connect to the institution in a third-party tool like EveryDollar. 

This is a feature of their security settings. You may be able to reach out to your bank directly to see if they can reconfigure that security requirement for your account. We have found that changing to a security question instead of a one-time passcode may allow you to stay connected in EveryDollar for a longer period of time. Unfortunately, since this is a decision on your bank's side, we're not able to bypass it.

Back to top

 

Error 324

This error indicates something has changed on the bank's website. Usually, this reflects a minor change the bank updated in the background, such as an account name, card information, or the account is inactive or closed on the institution.

To clear this error, please delete your bank account completely from EveryDollar and re-add it.

Note: Your bank will import a batch of transactions from the first of the month to the current date. These transactions don’t impact your tracked transactions and can be deleted in bulk.

Here are a couple of guides that walk you through deleting transactions in bulk, just in case this is an unfamiliar process: How to Delete Multiple Transactions on EveryDollar Mobile and How to Delete Multiple Transactions on EveryDollar.com.

Back to top

 

Error 325

This is a temporary error. Information from the bank is being synced to our provider's system and requires time to complete the sync process.

Please wait several minutes for the error to clear on its own. Once cleared, account balances and/or transactions will be updated. If the error does not resolve itself within 24 hours, submit a support ticket and our team will be happy to help.

Back to top

 

Error 404

This error indicates that our third-party bank connection service can no longer maintain a quality connection with the bank. As a result, they have chosen to decertify the bank showing this error. A decertification can be temporary, but it may take some time to resolve. 

Check the Bank Status Page for any known updates: Bank Status Page.

Back to top

 

Error 417

This error shows when there is an issue receiving account updates from the institution, but it normally temporary, lasting between 24-48 hours.

If the issue persists longer, please reach out to our team by submitting a ticket or emailing us at help@everydollar.com. 

 

418 & 419

This error is usually related to a temporary issue with the institution and will usually clear up within 24-48 hours. 

To resolve the issue, wait at least 24-48 hours. If the issue persists after that timeframe, contact our team. We'd be glad to help.

Back to top

 

Error 900

The bank cannot be added right now, but an attempt should be made again after 2-3 days. Should the attempt fail after 2-3 days, please check for known updates here: Bank Status Page.

Back to top

 

Error 901 & 903

The bank connection is currently in the second phase of the creation process and is not available to be added at this moment.

This error cannot be resolved right away. However, you can help our third-party bank connection team by attempting to add the bank 5 times in a row. After 2-3 days, try again. Should the attempt fail after 2-3 days following the 5 connection attempts, please submit a request and check for known updates here: Bank Status Page.

Back to top

 

Error 908

This error typically occurs when the bank has made an update to its website or server. One of those changes can disrupt the connection with our third-party bank connection service, thus their assistance is necessary for restoration. 

Pro Tip: Our third-party bank connection service will occasionally put banks in a testing phase, blocking all connection attempts while working toward providing a quality connection.

No immediate action can be taken to resolve this error. If your bank is not already on our Bank Status Page, submit a help request so our team can assist further. 

Check the Bank Status Page here: Bank Status Page.

Back to top

 

Error 913

This error occurs when there are closed accounts at the bank that are still reflected in EveryDollar. This could be a regular bank account that has been closed or a loan account that has been paid in full. 

To clear this error, please delete your bank account completely from EveryDollar and then re-add it

Note: Your bank will import a batch of transactions from the first of the month to the current date. These transactions don’t impact your tracked transactions and can be deleted in bulk.

Here are a couple of guides that walk you through deleting transactions in bulk, just in case this is an unfamiliar process: How to Delete Multiple Transactions on EveryDollar Mobile and How to Delete Multiple Transactions on EveryDollar.com.

Back to top

 

Error 914

The bank has indicated no open or active account exists under the sign-in credentials used. Double-check your sign-in credentials and sign in again by manually entering credentials versus any auto-fill features.

Back to top

 

Error 924

Bank aggregation has been interrupted, preventing approved bank information from syncing to our third-party bank connection provider. 

To resolve the issue, reach out to your bank to find a representative to engage with our connection provider, Mastercard Connect, and champion the effort to establish a connection.

Once a representative is found, request that they email our team at help@everydollar.com to initiate an introduction with Mastercard Connect's team.

Back to top

 

Error 940

The connected bank is no longer supported by our third-party bank connection service, Mastercard Connect. To clear this error, remove the institution from EveryDollar.

Check our Bank Status Page for updates regarding your institution: Bank Status Page.

Back to top

 

Error 945 & 947

There is an issue connecting to at least one of your accounts. 

To resolve the error, follow these steps:

  1. In your Accounts tab in EveryDollar, remove your current connection to your bank through the Accounts page.
  2. Next to the institution's name, choose the ellipsis icon and choose the Remove Institution option.
  3. Click Connect Account and search for your bank's name.
  4. Next, follow the prompts to sign in with your banking credentials, to give EveryDollar permission to access your bank data, and any others your bank requires.
  5. To successfully connect, ensure you follow all the prompts on screen. 

Pro Tip: Keep in mind this may take a few more minutes than the normal sign-in as the bank verifies that EveryDollar is allowed to access your bank information. 

Once you've finished signing in, you'll see your bank account listed in the Accounts page in EveryDollar. This means you're all set to get back to budgeting!

Back to top

 

Error 946 & 948

This error displays when permission to share your transaction and balance history is revoked for third-party apps like EveryDollar.

To clear this error, please sign in to your bank's website and grant permission for the account you are trying to connect to and make sure the account is active. You can do this by logging on to your bank to see this error. 

Once you have given permission to link with third-party bank connection providers please make a new attempt to add your bank in EveryDollar. Verify that you only have one connection per sub-account.

Back to top

 

Error 952

This error indicates something has changed on your bank's website. Usually, it’s something minor the bank updated in the background, such as an account name.

To clear this error, please make an attempt to re-add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.

Note: Your bank will import a batch of transactions from the first of the month to the current date. These transactions don’t impact your tracked transactions and can be deleted in bulk.

Here are a couple of guides that walk you through deleting transactions in bulk, just in case this is an unfamiliar process: How to Delete Multiple Transactions on EveryDollar Mobile and How to Delete Multiple Transactions on EveryDollar.com

Back to top

 

Error 979

These bank connections are going through a testing phase. This is a known issue that may be temporary or intermittent until the testing process is completed.

Please periodically make attempts to connect with your bank. This will help our connection provider to continue testing the institution until the testing process is completed.

Back to top

 

Error 992

Internal bank changes can have an impact on the established integration with our third-party bank connection service. Not all accounts may show this error, but transactions may be negatively affected for certain accounts. 

Back to top

 

Item_Login_Required

The connection requires re-authentication if the user changed their password or multi-factor authentication settings, the institution migrated to a new connection, data-sharing permission expired or was revoked, or a duplicate connection was created.

Follow these steps to resolve the issue:

  • Verify there is only one connection for your bank's sub-accounts.
  • Follow the prompts on-screen to re-authenticate the connection. This will prompt you for any needed information, such as a new password or updated permissions for sharing bank updates.
  • If the error persists, and this institution lets you switch from a one-time passcode to security questions, apply the change to help your accounts stay connected longer.

If the issue persists, reach out to our team. We'd be glad to help.

 

Invalid_Credentials

The username or password input is incorrect. If you've recently updated your account with this institution, be sure you're entering your updated credentials.

Follow these steps to resolve the error:

  1. Visit your bank’s website directly and manually enter your credentials to confirm you can sign in.
  2. Use those same credentials to add your bank to EveryDollar again. Type them manually instead of using autofill.
  3. Open a private browsing window or clear your browser history, and repeat the first step.

If the issue continues, sign in to your bank, copy the URL at the top of the page, and send it to our team.

Back to top

 

Invalid_MFA

The institution indicated that the security answer provided was not correct.

To resolve this error, double-check that you're entering the correct answer to your bank's security question. Also, make sure you’ve selected an MFA (multi-factor authentication) method, like a phone number (to receive text) or email address, that’s still active. 

If you're waiting on a code, confirm the institution actually sent it and try again. Reach out to our team if you still have any trouble.

Back to top

 

Invalid_OTP

The submitted security code was invalid.

Check that the code you entered is the same code that was sent to you. You may need to try reconnecting and have another code sent to you and then make sure you manually submit the correct code. 

You might also try getting on a different device and signing into EveryDollar and going through the steps to reconnect that way to submit the code.

Back to top

 

Insufficient_Credentials

It looks like the connection didn’t go through because the bank didn’t get all the permissions it needs.

Try signing in again and be sure to follow all the steps to fully authorize the connection. A common cause of this issue is not finishing the sign-in process with your bank. If you close out or back out before it’s done, the connection won’t work. Be sure to follow all the steps and stay in the process until it’s fully completed.

Back to top

 

User_Account_Revoked

This message means that you removed EveryDollar’s access to your bank account from your bank’s website or app. When that happens, the connection between your bank and EveryDollar is turned off.

You can grant access again directly through your bank's website and then try connecting again in EveryDollar.

Back to top

 

Access_Not_Granted

There was an error connecting to your account because the necessary permissions for your account have not been granted.

To resolve the error, try connecting your account again by selecting the required information to share with EveryDollar.

Here are a few other suggestions you might consider:

  • Your bank’s security settings may be blocking access. Log in to your bank’s website or app to review or approve them.
  • You may not have approved sharing all required information, or you may have revoked access. During login, some banks ask for permission to share details such as your name, account numbers, or account types.
  • You may not be the primary account holder. If you’re a trustee, advisor, or authorized user, your bank may not allow you to share the information needed to connect to EveryDollar.

Back to top

 

Item_Not_Supported

Your account is not currently supported due to restrictions in place with your financial institution. Please connect another institution.

Back to top

 

Internal_Server_Error

Our connection provider was unable to process the request.

There was a problem and we couldn't connect your account. Try entering your username and password again.

Back to top

 

Institution_Not_Available

The financial institution is not available at this time. The connection to this institution may be temporarily down for maintenance or other planned circumstances.

Try reconnecting to this institution in a few hours or on the following day.

Back to top

 

Institution_Not_Responding

The financial institution is failing to respond to our provider's requests to connect or receive account updates.

Errors like this are usually resolved quickly, so you may want to try connecting the same account in a few hours or on the following day.

Back to top

 

Institution_Down

The financial institution is down, either for maintenance or due to an infrastructure issue with their systems.

Try connecting again. If you still can not connect, try again in a few hours or the following day. You can try connecting other accounts.

Back to top

 

Item_Locked

Your account is locked for security reasons, as the financial institution has indicated that the account is locked. This is usually due to credentials being entered incorrectly more than 3-5 times, triggering the institution’s fraud protection systems and locking the account.

Contact your financial institution to unlock your account. Then, reset your bank username and password, and try connecting again in EveryDollar.

Back to top

 

Password_Reset

The institution is blocking access because you need to reset your password.

Log in to your bank's website and reset your password. After successfully doing that, try connecting again in EveryDollar.

Back to top

 

No_Accounts

Your credentials are correct, but our provider's couldn’t find any accounts with this institution that are compatible with this application.

Try connecting another account, financial institution, or check for another connection method.

Back to top

 

User_Setup_Required 

There is some action required on your bank account before you can connect in EveryDollar.

Log in to your bank's website and update your account or take the necessary action that needs to be addressed, then try connecting in EveryDollar again.

Back to top

 

MFA_Not_Supported

Your account could not be connected because the MFA (multi-factor authentication) method it uses is not currently supported.

To resolve the error, see if your bank will allow you to disable the MFA method being used or change it to a different MFA method to see if you can connect.

Back to top

 

Institution_No_Longer_Supported

Plaid no longer supports this financial institution, and will not link to EveryDollar. Check our Bank Status Page for the latest available information.

You can find the status page here: Bank Status Page.

Back to top

 

Unsupported_Response

The data returned from the financial institution is not supported or is invalid. Please reach out to our team so we can escalate the issue to our connection provider.

Back to top

 

User_Permission_Revoked

The permission that was previously granted to connect has been revoked.

Make a fresh attempt to connect and follow all of the prompts to connect. Reach out to our team if you still have trouble connecting.

Back to top

 

Item_Not_Found

The account you've requested cannot be found. This Item does not exist, has been previously removed, or has had access removed.

Back to top

 

New_Accounts_Available

A new account has been detected with your bank. Simply reconnect your bank to add the new account to your budget and receive updates for it.

Back to top

 

Pending_Disconnect

The account is expected or scheduled to be disconnected. Follow the steps on-screen to make a new, fresh connection with the institution.

Back to top