We proudly offer the ability to connect with more than 13,000 financial institutions. This page provides updates on institution-specific issues affecting both of our third-party bank connection providers, Plaid and Mastercard Connect, along with known issues at major banks.
Pro Tip: Don't see your bank on this page? Contact us, and we'd be happy to check the status of your bank's connection. Be sure to include the name of your bank and the error code you're receiving in your request.
Table of Contents
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | 1
A
Advancial Federal Credit Union
Our bank connection providers, Plaid and Mastercard Connect, are currently unable to support Advancial Federal Credit Union. Reconnecting this institution will require a rebuild of their connection in partnership with the bank, so we don't have an estimated timeline for resolution yet.
American Century Investments
There are limitations that prevent one-time passcodes from properly authenticating, preventing a connection attempt from succeeding. Mastercard Connect's team will collaborate with the bank to resolve the issue, and this page will be updated with more information as it becomes available.
Apple Card
EveryDollar currently does not support a connection with Apple Card. We are always evaluating new features and will update the status of this institution when more information becomes available.
B
BMO (US)
Our connection providers are currently experiencing an error when attempting to retrieve transaction and account information. Their team has indicated that it will require coordination with the financial institution to identify the root cause and create a resolution for the issue. At this time, we do not have an estimated timeline for a fix.
Bread Financial - AAA Visa Signature Credit Card
Due to some changes made by this bank, some customers are not able to connect all of their accounts. Our bank connect providers are attempting to coordinate with the financial institution to resolve the issue, but we do not have an ETA at this time.
Bremer Bank
This institution is currently unable to be supported by our connection providers, Plaid and Mastercard Connect. Connected customers may see duplicated transactions, or expense transactions streaming to the budget as income transactions. New connections are temporarily unavailable. While there is not an ETA for a resolution, our providers will collaborate with the institution to resolve the issue.
C
Cash App
This institution is not yet able to be supported. To create a connection, Cash App's team will need to collaborate with our connection providers to support bank connection, so we don't have an ETA for when Cash App accounts can be connected to the budget.
Chase
There is an ongoing issue with the quality of data our providers receive from Chase bank. In particular, the institution sends through transactions more than one time, and with slightly altered information, creating duplicate transactions in the budget. Our providers do not have a timeline for when this issue will be resolved.
CIBC Canada
A recent change to the institution's sign in process created an additional security step that the current connection isn't able to process. While we don't have a resolution timeline right now, our connection providers will collaborate with the institution to rebuild the connection.
CIT Bank
Right now, this integration is not receiving requests to import transaction and account balance data. New and existing connections may not receive updates. While our providers are working to resolve the issue, there is not a current ETA for when the connection will be fully operational.
City & County Credit Union
Our bank connection provider, Plaid, is working to collaborate with the institution to resolve the issue, however there isn't an ETA for a resolution. An issue persists with the multi-factor authentication step that prevents new account connections from processing successfully.
D
Driveway Finance Corporation (DFC)
Mastercard Connect is the connection provider for this institution. Their team has shared that the connection is temporarily experiencing limited access to the transaction and balance data, preventing the connection from operating properly. They're working to resolve the connection issue with the help of the institution, but there isn't a resolution timeline at this time.
E
ELGA Credit Union
The integration isn’t receiving data for requests involving bank account updates. To resolve this, our bank connection providers will work with the institution to rebuild the connection and create a timeline for restoring service.
F
F&M Bank (TN)
This institution's connection is under development and not available for connection.
Fannin Credit Union
At this time, the institution provides a method of authenticating and connecting accounts which is not supported by our connection providers. Our providers are working to resolve these issues, but we do not have an ETA at this time.
Farmers Bank Jessamine County (KY) - Personal
Due to some changes made by this bank, some customers are not able to connect all of their accounts. Our bank connect providers are attempting to coordinate with the financial institution to resolve the issue, but we do not have an ETA at this time.
Fidelity Investments
This institution often displays a temporary error 102. Connection attempts to this institution are blocked by the institution from 8:00 AM - 9:30 AM CST and 2:00 PM - 3:30 PM CST. We recommend refreshing the connection outside of those two timeframes.
First National Bank Colorado
This institution is under development and not available for connection.
First National Bank - SA
FNB is undergoing feature updates and connection improvements with our third party providers. Connection issues are expected, including delayed, irregular, or temporarily paused transaction and balance updates. The updates are expected to be completed in the coming weeks.
Fox Communities Credit Union
Accounts with FCCU use a type of multi-factor authentication that is not currently supported by either of our bank connection providers. Our providers were not previously aware of this issue and shared they will need the institution's help to re-establish a connection. At this time, we do not have a timeline for a resolution.
G
H
Happy State Bank
The institution has updated their connection by adding additional multi-factor authentication steps. However, these new steps are not compatible with the current setup our connection providers are using. The timeline for resolving this depends on the institution's willingness to collaborate with our providers.
I
J
K
L
Lake Michigan Credit Union
LibertyOne Credit Union
M
Michigan Education Savings Plan
A new authentication page loads during the connection process, which prevents the connection from succeeding and new updates from streaming in to EveryDollar. The connection provider, Plaid, is attempting to coordinate with the institution to update the existing connection. Right now, there isn't a timeline for when the issue will be resolved.
Mount Vernon Bank - Georgia
This institution is currently supported only through Plaid, but an unsupported sign-in page is preventing the connection from being completed. Plaid is working with Mount Vernon to create a new connection. While we don’t have a date for when it will become available just yet, we’ll continue monitoring the issue.
N
Northern Trust Bank
Our connection provider for this institution, Mastercard Connect, is working on developing a connection for NTB. However, there is not a timeline for when this integration will become available.
O
One Bank of Tennessee
One Bank is currently updating their connection with our third-party providers. While the update is underway, transaction streaming will be unavailable, but balance updates may still occur.
Optum Bank - MyCDH
This institution is under development and not available for connection.
P
PayPal
This institution is not currently supported. We recommend reaching out to a representative at this financial institution to express your desire to connect your accounts to EveryDollar.
PenFed Credit Union
This institution frequently disconnects, preventing new transaction and account information from reaching the budget without re-authenticating. Our connection providers will work with the institution to improve the connection.
Pilgrim Bank (TX)
A prompt to re-authenticate the linked bank account is displayed shortly after connecting, which prevents bank updates to stream to the budget. Budgeters will need to re-authenticate to receive updates while the connection providers work to make the necessary changes in collaboration with the institution.
President's Choice Financial
The integration is having trouble processing connection requests. Our third-party bank connection providers are attempting to coordinate a timeline with the institution to resolve the issue, but an ETA has not been shared.
Principal Financial Group
Transactions and account balance updates are not updating regularly for this integration. While the teams at Mastercard Connect are working to resolve the issue on their end, the teams at Plaid need to collaborate with the team at Plaid to resolve the issue. We don't have a timeline for when this will be resolved.
Publix Employees Federal Credit Union
Our connection providers are attempting to coordinate with the institution to update the existing connection. A new authentication page loads during the connection process, which prevents the connection from succeeding and new updates from streaming in to EveryDollar.
Q
R
Royal Bank of Canada - RBC
Budgeters that connect are prompted to re-enter an authentication code frequently, or experience frequent disconnections with this integration. Mastercard Connect and Plaid are working with the institution to resolve the issue, but there isn't a timeline for when this will be fixed.
S
Sallie Mae Bank
This integration has been temporarily decertified, preventing connection attempts from succeeding and bank updates from streaming in to EveryDollar. Mastercard Connect, the connection provider, is attempting to work with Sallie Mae's team to resolve the problem.
Scotiabank
Plaid's team is actively working to rebuild the integration and allow new connections to succeed. In the meantime, new attempts to connect and attempts to retrieve bank updates will fail. Plaid has shared that there will be new information regarding this institution available by October 27th.
St. Paul Federal Credit Union (MN)
To improve security, this institution has created additional security steps for the sign in process that our connection providers do not yet support, so the connection is unavailable. Plaid and Mastercard Connect will work to collaborate with St. Paul FCU's team to update the connection, but we don't have an ETA for when this will be resolved.
Synchrony Bank
T
TD Canada Trust
This integration is experiencing issues during and following the connection process. During the connection flow, invalid forms of multi-factor authentication can cause the linking process to fail. Once connected, budgeters have reported consistent missing transactions, balances, and sub-accounts. Our providers are working with the institution to resolve these issues, but there is not a timeline for the fix to be implemented.
Telco Community Credit Union
Our bank connection providers have alerted us that this institution is now sending data files that are not supported. The providers are working to determine how this issue can be resolved, but they have shared that it requires collaboration with the institution. Since collaboration is required, an ETA for the fix has not been shared.
Top Tier Federal Credit Union
Trademark Federal Credit Union
At this time, new connections to this institution are unavailable. Our connection providers have identified that there is a new, unsupported page encountered when attempting to load the connection. This issue will require the assistance of the institution to allow new connections to succeed. An ETA for the resolution has not been determined.
U
Ultima Bank Minnesota
This connection is experiencing a temporary issue that requires the bank connection providers to collaborate with the institution to resolve. While we don't have an estimated timeline for the resolution, we'll continue to update this page with new information.
V
Voya Financial
Our connection providers have shared that this institution is temporarily unsupported through the current connection that exists. To reconnect, the providers will need to build a new connection in collaboration with Voya. Our providers have not shared a timeline for when the issue will be resolved, however, we'll continue to monitor the status for this institution.
VyStar Credit Union
The type of multi-factor authentication used by this institution is currently unsupported by the current connections our bank connection providers, Plaid and Mastercard Connect, offer. Right now, we don't have an ETA for when this will be fully resolved, but the providers will collaborate with VyStar's team to update the connection.
W
Washington State Employees Credit Union (WSECU)
WSECU recently updated their connection process, which has caused new connection attempt failures and prevented account updates from streaming. Our providers are actively working on a solution, but since this requires collaboration with the bank, we do not have an estimated time for when the connection will be restored.
Wildfire Credit Union
When a connection attempt is made, there is an additional multi-factor authentication step that the current integration isn't able to display properly. While there isn't a timeline for the resolution, our providers will collaborate with the bank to update the connection.
X
Y
Z
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