If you have 2FA enabled but are not receiving the SMS verification code, first restart the EveryDollar app and try signing in again. If the code still does not arrive, try signing in at EveryDollar.com or contact your mobile carrier for help receiving messages from the verification phone number.
Before You Begin
- Ensure that you have the latest version of the app if you are trying to sign in with the EveryDollar mobile app.
- Have access to a computer if you need to try signing in through EveryDollar.com.
Steps
- Fully close the EveryDollar app on your mobile device.
- Reopen the EveryDollar app.
- Try to sign in again and check for the SMS verification code.
- If you still do not receive the code, go to EveryDollar.com on a laptop or desktop computer.
- Try signing in and check whether you receive the SMS verification code.
- If the code does not arrive, contact your mobile carrier and ask them to whitelist messages from 18604671301.
Additional Information
If you saved your 2FA recovery code when you enabled two-factor authentication, you can use it to disable 2FA. The recovery code is a series of letters and numbers (like this: YJZQ - P1FC - W9GW - VGN6 - 4A71 - 833H) provided during setup. A user is required to confirm they have saved that code before they can turn on 2FA.
Keep your recovery code in a secure location. You may need it if you cannot receive SMS verification codes.
Next Steps
Once you can sign in, open EveryDollar and continue working on your budget. If you still cannot access your account, submit a request for additional support.