Some customers who have two-factor authentication (2FA) enabled on their EveryDollar account are having trouble signing in due to not receiving the SMS verification code to their registered phone number.
Our team is working to fix the root issue, but in the meantime, many are seeing success by following the steps below:
- Try killing the EveryDollar app on your mobile device and then tap on the app again to re-open it and try to sign in again and see if you can successfully receive the SMS verification code. (Note: If using an iPhone, tap on the app to open it, and then you can swipe up to kill it and then after doing that tap on the app again to re-open it and try to sign in again and see if the SMS verification code successfully sends to you or not.)
- If the above option does not fix it, try getting on a laptop or desktop computer and go to EveryDollar.com and try to sign in that way, you may be able to get the SMS verification code and sign in that way.
- Reach out to your phone carrier provider and verify that the toll-free number from which the code is sent, is whitelisted so the code can be received. That toll-free number that sends the code is
Disabling 2FA in the meantime:
During the flow to turn on MFA within an account, a requirement to save a recovery code (like this: YJZQ - P1FC - W9GW - VGN6 - 4A71 - 833H) is presented. A user is required to confirm they have saved that code before they can turn on MFA.
If you are able to locate that recovery code, you can use that to disable MFA until a future date when the phone carries have resolved this issue with Twilio. Unfortunately that recovery code is the only way to sign into your account in order to disable MFA until the issue is resolved.