If you are a customer who has two-factor authentication (2FA) enabled on your EveryDollar account and are having trouble signing in because you have not received the SMS verification code to your registered phone number, below are some steps to follow that others report resolve the issue:
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Try killing the EveryDollar app on your mobile device and then tap on the app again to re-open it, and try to sign in again and see if you can successfully receive the SMS verification code.
Pro Tip: If using an iPhone, tap on the app to open it, and then you can swipe up to kill it, and then after doing that, tap on the app again to re-open it and try to sign in again and see if the SMS verification code is successfully sent to you or not.
- If the above option does not fix it, try getting on a laptop or desktop computer, going to EveryDollar.com, and trying to sign in that way. You may be able to get the SMS verification code and sign in that way.
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Reach out to your phone carrier provider and verify that the toll-free number from which the code is sent is whitelisted so the code can be received. That toll-free number that sends the code is
18604671301.
Disabling 2FA:
During the flow to turn on MFA within an account, a requirement to save a recovery code (like this: YJZQ - P1FC - W9GW - VGN6 - 4A71 - 833H) is presented. A user is required to confirm they have saved that code before they can turn on MFA.
If you can locate that recovery code, you can use it to disable MFA.