The ability to connect your bank and sync transactions into your budget is one of the features included in the premium version of EveryDollar, available through Ramsey+. It's super convenient when it works perfectly. But like most things in life, perfection is a myth. So occasionally, you'll receive an error code when attempting to connect your bank for the first time OR when you are prompted to refresh the connection from your Accounts tab. Bummer, right? We get it!
Some bank connection errors can be resolved easily by you inside the product. Other times, outages may be the result of a change your bank made that has broken the connection with EveryDollar and requires our bank connection team to work with your bank to restore the connection.
We're here to help you get accurate information regarding what happened and what to do!
Click on the error code you're receiving below to learn more:
- Error 102
- Error 103
- Error 106
- Error 108
- Error 109
- Error 169
- Error 185/187
- Error 324
- Error 924
- Error 945/947
- Error 946/948
- Error 992
Occasionally, an error with a bank is part of a larger known outage. Check our Bank Status Page first to see if your bank is affected.
If the error you're receiving is not on this list OR if the steps listed don't work to restore the connection, please submit a support request HERE so we can reach out! Be sure to include the name of your bank and the error code you're receiving in the request.
Error 102:
Why am I receiving this error?
This error is usually related to a temporary issue with the institution and will usually clear up within 24 hours.
How do I resolve this error?
- Wait at least 24 hours and then try connecting or refreshing your accounts in EveryDollar again.
- Reach out to support if the issue still persists after 24 hours.
Error 103:
Why am I receiving this error?
There are a couple of different reasons this error can appear. The most common reason is that incorrect credentials have been entered when trying to connect to the institution or that the credentials have changed and need to be updated in EveryDollar.
How do I resolve this error?
To ensure we get you reconnected as quickly as possible, I’ll walk you through a few troubleshooting steps:
1. Go directly to your bank's website to verify you can sign into your bank account successfully. Then, using that same information, try adding your bank to EveryDollar again. Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.
2. Next, open a private browsing window, or clear your current browsing window’s history. (It is best to try this in Google Chrome.) In that new browser follow step one.
If these steps do not work for you then sign into your bank's website and then copy the website (URL) listed at the top of the page and send that in a message to our support team HERE.
Error 106:
Why am I receiving this error?
There is either an error occurring with the institution's connection or for accounts that are already connected something has changed with the customer's account causing this error to occur.
How do I resolve this error?
- Reach out to our support team directly HERE.
Error 108:
Why am I receiving this error?
This means there is a prompt or message on your bank's website that needs to be addressed. This could be something like resetting an expired password, changing your contact information/email, being invited to participate in a program (like e-statements) or accepting a terms and conditions page.
How do I resolve this error?
- Using a computer, open a private browsing window (preferably in Google Chrome). The prompt most likely will not show in the mobile banking app.
- Sign in to your bank's website and look for anything you may need to update or clear from the bank. You might also try signing in to your bank's website on a device that you do not normally use to sign in to the account. Sometimes, you may get more information about what you need to address by contacting your bank directly.
- Once the prompt or action is addressed, please try reconnecting your bank in EveryDollar.
If you still have trouble then reach out to our support team HERE.
Error 109:
Why am I receiving this error?
This error indicates that your bank is requiring you to change your password on their website.
How do I resolve this error?
- Please sign in to your bank's website from a computer and update your banking password. To confirm the password reset worked, go ahead and sign out of your bank's website and then sign back in using manually entered credentials.
- Sign in to EveryDollar and re-add your bank using the new password you created.
- If you are still seeing an error message, please open a different web browser, private browsing window, or clear your current browsing window’s history. With that new or refreshed window, try adding the bank in EveryDollar once more.
Error 169:
Why am I receiving this error?
This error means you may have multiple different banking accounts with the same name added to EveryDollar OR the same bank account has been added twice.
How do I resolve this error?
Sign in to EveryDollar and check your Accounts tab to see if any of your accounts are listed more than once. If so, delete the duplicate account (instructions HERE). Also, sign in to your bank's website and verify that all of your accounts are named something different (ex. checking, savings, etc.) Once you've verified this, try to re-add your bank to EveryDollar.
If you still have trouble then reach out to our support team HERE.
Error 185/187:
Why am I receiving this error?
This error is related to the security process happening during sign-in. Your bank is requiring that you either enter a one-time passcode or answer a security question to verify that it's you trying to connect your bank account to EveryDollar.
How do I resolve this error?
- Occasionally, you'll see a prompt asking you to "Update login" next to the bank account name in your Accounts tab. Click this prompt and follow the steps to address the security requirements to clear the error and reconnect.
- If you do not see the "Update login" option but do see the "!" indicating there is an error with your account, delete the bank (instructions HERE) and then re-add it by addressing the security requirements again.
- Once this verification requirement is complete and the error is resolved, EveryDollar will search for any available transactions and account balance information to import.
- If you still have trouble then reach out to our support team HERE.
How often do I have to address these security prompts?
Since this is a temporary error some banks and institutions require that you either answer a security question or enter a one-time passcode every single time you want to connect to the institution in a third-party tool like EveryDollar. This is a feature of their security settings. You may be able to reach out to your bank directly to see if they can reconfigure that security requirement for your account. We have found that changing to a security question instead of a one-time passcode may allow you to stay connected in EveryDollar for a longer period of time. Unfortunately, since this is a decision on your bank's side, there's not much we can do to bypass that feature.
Error 324:
Why am I receiving this error?
This error indicates something has changed on your bank's website. Usually, it’s something minor the bank updated in the background, such as an account name, card information, or the account is inactive or closed on the institution.
How do I resolve this error?
To clear this error, please delete your bank account completely from EveryDollar (instructions HERE) and then re-add it . Note that when you re-add your bank to EveryDollar, it may import some transactions that had previously been imported. If you receive transactions that are duplicates or that you don't need, you can delete those transactions (instructions HERE).
If you still have trouble then reach out to our support team HERE.
Error 924:
Why am I receiving this error?
Based on our error reports, your bank has switched its security process to a method we currently do not support. Unless the bank's website allows you to change the security verification method you use, you will not be able to add the institution at this time.
How do I resolve this error?
Depending on what the bank allows you to adjust, we can discuss how this will impact your budget and membership. It's possible the bank will allow you to change those settings, so we recommend contacting them directly to explore your options. Unfortunately, unless the security method can be updated, the bank will not be able to connect to EveryDollar.
If you still have trouble then reach out to our support team HERE.
Error 945/947:
Why am I receiving this error?
Your bank just moved to a new connection with EveryDollar and is requesting your permission to download available balances/transactions.
How do I resolve this error?
- In your Accounts tab in EveryDollar, remove your current connection to your bank using the "Delete Institution" option (instructions HERE). If the bank is not listed, please proceed to step 2.
- Click "Add Accounts" and search for your bank's name
- When you add your bank, instead of the sign-in box you normally see, you should be taken to a sign-in window that says "connect.finicity.com". This sign-in will take you to your bank's site briefly to sign in.
- There will be a few prompts for your credentials, to give EveryDollar permission to access your bank data, etc.
- In order to get connected successfully, it is required that you enable access for ALL of the available accounts at the bank's website. Keep in mind this may take a few more minutes than the normal sign-in as the bank verifies that EveryDollar is allowed to access your bank information. Once you've finished signing in, you should see your bank accounts listed in the Accounts tab in EveryDollar. This means you're all set to get back to budgeting! You can turn off "sync" for individual accounts from which you don't wish to receive transactions.
If you still have trouble then reach out to our support team HERE.
Error 946/948
Why am I receiving this error?
Based on our error reports, when you get this error it shows that you have revoked access of your accounts within the application, to third-party data providers.
How do I resolve this error?
To clear this error, please give consent to the reported account you are trying to connect to and make sure the account is active. You can do this by logging on to your bank to see this error. Once you have given permission to link with third-party data providers please make an attempt to add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.
If you still have trouble then reach out to our support team HERE.
Error 992
Why am I receiving this error?
Internal bank changes can have an impact on the established integration with our third-party bank connection service. Not all accounts may show this error, but transactions may be negatively affected for certain accounts.
How do I resolve this error?
If the error you're receiving is not on this list OR if the steps listed don't work to restore the connection, please submit a support request HERE so we can reach out. Be sure to include the name of your bank and the error code you're receiving in the request. We're here to help!