Do you have a bank error code showing? Sometimes these will appear, so check out some frequent error codes below.
For some background, a bank error code may appear on existing connections or when connecting to a new bank. This typically occurs when there is a disruption in our third-party bank connection service's integration with the bank. There are error codes listed below that can help to resolve potential challenges.
You can also see a list of top banks here: What Banks Work Well In EveryDollar?
Click on the error code you're receiving below to learn more:
💡 Pro Tip: Occasionally, an error with a bank is part of a larger known outage. Check our Bank Status Page first to see if your bank is affected.
Error 102:
Why am I receiving this error?
This error is usually related to a temporary issue with the institution and will usually clear up within 24 hours.
How do I resolve this error?
- Wait at least 24 hours and then try connecting or refreshing your accounts in EveryDollar again.
- Reach out to support if the issue still persists after 24 hours.
Error 103:
Why am I receiving this error?
There are a couple of different reasons this error can appear. The most common reason is that incorrect credentials have been entered when trying to connect to the institution or that the credentials have changed and need to be updated in EveryDollar.
How do I resolve this error?
To ensure we get you reconnected as quickly as possible, I’ll walk you through a few troubleshooting steps:
1. Go directly to your bank's website to verify you can sign into your bank account successfully by manually typing in your bank credentials there. Then, using the same credentials you used to successfully sign into your banks website, try adding your bank to EveryDollar again. Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.
2. Next, open a private browsing window, or clear your current browsing window’s history. (It is best to try this in Google Chrome.) In that new browser follow step one.
If these steps do not work for you then sign into your bank's website and then copy the website (URL) listed at the top of the page and send that to our support team.
Error 106:
Why am I receiving this error?
There is either an error occurring with the institution's connection or for accounts that are already connected something has changed with the customer's account causing this error to occur.
Error 108:
Why am I receiving this error?
This means there is a prompt or message on your bank's website that needs to be addressed. This could be something like resetting an expired password, changing your contact information/email, being invited to participate in a program (like e-statements) or accepting a terms and conditions page.
How do I resolve this error?
- Using a computer, open a private browsing window (preferably in Google Chrome). The prompt most likely will not show in the mobile banking app.
- Sign in to your bank's website and look for anything you may need to update or clear from the bank. You might also try signing in to your bank's website on a device that you do not normally use to sign in to the account. Sometimes, you may get more information about what you need to address by contacting your bank directly.
- Once the prompt or action is addressed, please try reconnecting your bank in EveryDollar.
Error 109:
Why am I receiving this error?
This error indicates that your bank is requiring you to change your password on their website.
How do I resolve this error?
- Please sign in to your bank's website from a computer and update your banking password. To confirm the password reset worked, go ahead and sign out of your bank's website and then sign back in using manually entered credentials.
- Sign in to EveryDollar and re-add your bank using the new password you created.
- If you are still seeing an error message, please open a different web browser, private browsing window, or clear your current browsing window’s history. With that new or refreshed window, try adding the bank in EveryDollar once more.
Error 169:
Why am I receiving this error?
This error means you may have multiple different banking accounts with the same name added to EveryDollar OR the same bank account has been added twice.
How do I resolve this error?
Sign in to EveryDollar and check your Accounts tab to see if any of your accounts are listed more than once. If so, delete the duplicate account (instructions HERE). Also, sign in to your bank's website and verify that all of your accounts are named something different (ex. checking, savings, etc.) Once you've verified this, try to re-add your bank to EveryDollar.
Error 170:
Why am I receiving this error?
This error means that an unexpected error has occurred with the bank.
How do I resolve this error?
First, check to see if the bank issue is already listed on our Bank Status Page HERE.
Error 185 / 187:
Why am I receiving this error?
This error is related to the security process happening during sign-in. Your bank is requiring that you either enter a one-time passcode or answer a security question to verify that it's you trying to connect your bank account to EveryDollar.
How do I resolve this error?
- Occasionally, you'll see a prompt asking you to "Update login" next to the bank account name in your Accounts tab. Click this prompt and follow the steps to address the security requirements to clear the error and reconnect.
- If you do not see the "Update login" option but do see the "!" indicating there is an error with your account, delete the bank (instructions HERE) and then re-add it by addressing the security requirements again.
- Once this verification requirement is complete and the error is resolved, EveryDollar will search for any available transactions and account balance information to import.
How often do I have to address these security prompts?
Since this is a temporary error some banks and institutions require that you either answer a security question or enter a one-time passcode every single time you want to connect to the institution in a third-party tool like EveryDollar. This is a feature of their security settings. You may be able to reach out to your bank directly to see if they can reconfigure that security requirement for your account. We have found that changing to a security question instead of a one-time passcode may allow you to stay connected in EveryDollar for a longer period of time. Unfortunately, since this is a decision on your bank's side, there's not much we can do to bypass that feature.
Error 324:
Why am I receiving this error?
This error indicates something has changed on your bank's website. Usually, it’s something minor the bank updated in the background, such as an account name, card information, or the account is inactive or closed on the institution.
How do I resolve this error?
To clear this error, please delete your bank account completely from EveryDollar (instructions HERE) and then re-add it . Note that when you re-add your bank to EveryDollar, it may import some transactions that had previously been imported. If you receive transactions that are duplicates or that you don't need, you can delete those transactions (instructions HERE).
Error 325:
Why am I receiving this error?
This error is temporary, so no worries! Information from the bank is being aggregated and requires time to complete the aggregation process.
How do I resolve this error?
Please wait several minutes for the error to clear on its own. Once cleared, account balances and/or transactions should be updated. If the error does not resolve itself within 24 hours, submit a help request.
Error 404:
Why am I receiving this error?
This error indicates that our third-party bank connection service can no longer maintain a quality connection with the bank. As a result, they have chosen to decertify the bank showing this error. A decertification can be temporary, but it may take some time to resolve. Check the Bank Status Page for any known updates.
How do I resolve this error?
You don't need to do anything. We are hopeful the error will eventually resolve itself. Plus, you might still receive transactions while the error persists!
Error 417 / 418:
Why am I receiving this error?
This error is usually related to a temporary issue with the institution and will usually clear up within 24-48 hours.
How do I resolve this error?
- Wait at least 24-48 hours and then try connecting or refreshing your accounts in EveryDollar again.
- Reach out to support if the issue persists after 48 hours.
Error 900:
Why am I receiving this error?
The bank connection is currently being created and is not available to be added at this moment.
How do I resolve this error?
The bank cannot be added right now, but an attempt should be made again after 2-3 days. Should the attempt fail after 2-3 days, please check for known updates on the Bank Status Page.
Error 901 / 903:
Why am I receiving this error?
The bank connection is currently in the second phase of the creation process and is not available to be added at this moment.
How do I resolve this error?
This error cannot be resolved right away. However, you can help our third-party bank connection team by attempting to add the bank 5 times in a row. After 2-3 days, try again. Should the attempt fail after 2-3 days following the 5 connection attempts, please submit a help request. Check for known updates on our Bank Status Page.
Error 908:
Why am I receiving this error?
This error typically occurs when the bank has made an update to its website or server. One of those changes can disrupt the connection with our third-party bank connection service, thus their assistance is necessary for restoration.
💡 Pro Tip: Sometimes our third-party bank connection service will put banks in a "testing" phase, therefore, all connection attempts will be blocked as they work toward providing a quality connection.
How do I resolve this error?
No immediate action can be taken to resolve this error. If your bank is not already on our Bank Status Page, submit a help request so our team can assist further.
Error 913:
Why am I receiving this error?
This error occurs when there are closed accounts at the bank that are still reflected in EveryDollar. This could be a regular bank account that has been closed or a loan account that has been paid in full.
How do I resolve this error?
To clear this error, please delete your bank account completely from EveryDollar (instructions HERE) and then re-add it . Note that when you re-add your bank to EveryDollar, it may import some transactions that had previously been imported. If you receive transactions that are duplicates or that you don't need, you can delete those transactions (instructions HERE).
Error 914:
Why am I receiving this error?
The bank has indicated no open or active account exists under the sign-in credentials used.
How do I resolve this error?
Double-check your sign-in credentials and sign in again by manually entering credentials versus any auto-fill features.
Error 924:
Why am I receiving this error?
Based on our error reports, bank aggregation has been interrupted, thus preventing approved bank information from being received by our third-party bank connection service (Finicity). Because of this, Finicity automatically returns an Error 924.
How do I resolve this error?
This cannot be resolved without a bank representative championing the effort to engage with Finicity and allowing aggregation. We recommend contacting the bank to help locate a bank representative. Once a bank representative agrees to champion the effort, they can submit a request to our team through our Help Center (help.everydollar.com) to initiate an introduction with Fincity.
Error 940:
Why am I receiving this error?
The connected bank is no longer supported by our third-party bank connection service (Finicity). Finicity has tried to reconnect automatically and was unsuccessful.
How do I resolve this error?
To remove this error, delete the institution. Read more here: How to Delete Bank Accounts.
Error 945 / 947:
Why am I receiving this error?
There is an issue connecting to at least one of your accounts.
How do I resolve this error?
- In your Accounts tab in EveryDollar, remove your current connection to your bank using the "Delete Institution" option (instructions HERE). If the bank is not listed, please proceed to step 2.
- Click "Add Accounts" and search for your bank's name
- When you add your bank, instead of the sign-in box you normally see, you should be taken to a sign-in window that says "connect.finicity.com". This sign-in will take you to your bank's site briefly to sign in.
- There will be a few prompts for your credentials, to give EveryDollar permission to access your bank data, etc.
- In order to get connected successfully, it is required that you enable access for ALL of the available accounts at the bank's website. Keep in mind this may take a few more minutes than the normal sign-in as the bank verifies that EveryDollar is allowed to access your bank information. Once you've finished signing in, you should see your bank accounts listed in the Accounts tab in EveryDollar. This means you're all set to get back to budgeting! You can turn off "stream" for individual accounts from which you don't wish to receive transactions.
Error 946 / 948
Why am I receiving this error?
Based on our error reports, when you get this error it shows that you have revoked access of your accounts within the application, to third-party data providers.
How do I resolve this error?
To clear this error, please give consent to the reported account you are trying to connect to and make sure the account is active. You can do this by logging on to your bank to see this error. Once you have given permission to link with third-party data providers please make an attempt to add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.
Error 952
Why am I receiving this error?
This error indicates something has changed on your bank's website. Usually, it’s something minor the bank updated in the background, such as an account name.
How do I resolve this error?
To clear this error, please make an attempt to re-add your bank in EveryDollar. Deleting and re-adding the bank may be most beneficial to ensure a fresh connection is established.
Error 979
Why am I receiving this error?
Your bank is most likely part of FiServ and is a newly developed bank connection. These bank connections are going through a testing phase. Error 979 is a known issue that may be temporary or intermittent until the testing/onboarding process is completed.
How do I resolve this error?
Please periodically make attempts to connect with your bank. This will help us and our bank provider to continue testing the institution until the testing/onboarding process is completed.
Error 992
Why am I receiving this error?
Internal bank changes can have an impact on the established integration with our third-party bank connection service. Not all accounts may show this error, but transactions may be negatively affected for certain accounts.
ITEM_LOGIN_REQUIRED:
Why am I receiving this error?
It appears that your username or password is incorrect. If you've recently updated your account with this institution, be sure you're entering your updated credentials.
How do I resolve this error?
To ensure we get you reconnected as quickly as possible, I’ll walk you through a few troubleshooting steps:
- Go directly to your bank's website to verify you can sign into your bank account successfully by manually typing in your bank credentials there. Then, using the same credentials you used to successfully sign into your banks website, try adding your bank to EveryDollar again. Be sure to manually type your bank's sign-in information rather than using a password auto-fill tool, as this can sometimes result in an error.
- Next, open a private browsing window, or clear your current browsing window’s history. (It is best to try this in Google Chrome.) In that new browser follow step one.
If these steps do not work for you then sign into your bank's website and then copy the website (URL) listed at the top of the page and send that to our support team.
INVALID_MFA:
Why am I receiving this error?
The institution indicated that the security answer provided was not correct.
How do I resolve this error?
- To resolve this error, double-check that you're entering the correct answer to your bank's security question. Also, make sure you’ve selected an MFA (multi-factor authentication) method—like a phone number (to receive text) or email address—that’s still active. If you're waiting on a code, confirm the institution actually sent it and try again. Reach out to our support team if you still have any trouble.
INVALID_OTP:
Why am I receiving this error?
The submitted security code was invalid.
How do I resolve this error?
- Check that the code you entered is the same code that was sent to you. You may need to try reconnecting and have another code sent to you and then make sure you manually submit the correct code. You might also try getting on a different device and signing into EveryDollar and going through the steps to reconnect that way to submit the code.
INSUFFICIENT_CREDENTIALS:
Why am I receiving this error?
It looks like the connection didn’t go through because the bank didn’t get all the permissions it needs.
How do I resolve this error?
- Try signing in again and be sure to follow all the steps to fully authorize the connection. A common cause of this issue is not finishing the sign-in process with your bank. If you close out or back out before it’s done, the connection won’t work. Be sure to follow all the steps and stay in the process until it’s fully completed.
USER_ACCOUNT_REVOKED:
Why am I receiving this error?
This message means that you removed EveryDollar’s access to your bank account from your bank’s website or app. When that happens, the connection between your bank and EveryDollar is turned off.
How do I resolve this error?
- You should be able to re-grant access directly through your bank's website and then try connecting again in EveryDollar.
ACCESS_NOT_GRANTED:
Why am I receiving this error?
There was an error connecting to your account because the necessary permissions for your account have not been granted.
How do I resolve this error?
- Try connecting your account(s) again by selecting the required information to share with this application (EveryDollar).
Here are a few other suggestions you might consider:
- Your bank has special security steps that may be blocking access. You may need to log in directly to your bank’s website or app to review or approve those settings.
- You didn’t agree to share all the needed information, or you turned off access. Some banks ask you to give permission to share specific details like your name, account numbers, or account types during the login process—even if you've already chosen to share other account info.
- You might not be the main account holder. If you’re listed as something like a trustee, advisor, or authorized user, your bank may not allow you to share the full account info needed to connect to EveryDollar.
ITEM_NOT_SUPPORTED:
Why am I receiving this error?
Your account is not currently supported due to restrictions in place with your financial institution.
How do I resolve this error?
- Please try to connect using a different account.
INTERNAL_SERVER_ERROR:
Why am I receiving this error?
We are unable to process the request.
How do I resolve this error?
- There was a problem and we couldn't connect your account. Try entering your username and password again.
INSTITUTION_NOT_AVAILABLE:
Why am I receiving this error?
The financial institution is not available at this time. The connection to this institution may be temporarily down for maintenance or other planned circumstances.
How do I resolve this error?
- Try reconnecting to this institution in a few hours or on the following day.
INSTITUTION_NOT_RESPONDING:
Why am I receiving this error?
The financial institution is failing to respond to some of our requests.
How do I resolve this error?
- Errors like this are usually resolved quickly, so you may want to try connecting the same account in a few hours or on the following day.
INSTITUTION_DOWN:
Why am I receiving this error?
The financial institution is down, either for maintenance or due to an infrastructure issue with their systems.
How do I resolve this error?
- Try connecting again. If you still can not connect, try again in a few hours or the following day. You can try connecting other accounts.
ITEM_LOCKED:
Why am I receiving this error?
Your account is locked for security reasons, as the financial institution has indicated that the account is locked. This is usually due to credentials being entered incorrectly more than 3-5 times, triggering the institution’s fraud protection systems and locking the account.
How do I resolve this error?
- Work with the financial institution to unlock your account, then reset your bank username and password, and then try connecting again in EveryDollar.
PASSWORD_RESET:
Why am I receiving this error?
The institution is blocking access because you need to reset your password.
How do I resolve this error?
- Log in to your bank's website and reset your password. After successfully doing that, try connecting again in EveryDollar.
NO_ACCOUNTS:
Why am I receiving this error?
Your credentials are correct, but we couldn’t find any accounts with this institution that are compatible with this application.
How do I resolve this error?
- Try connecting another account, financial institution, or check for another connection method.
USER_SETUP_REQUIRED:
Why am I receiving this error?
There is some action required on your bank account before you can connect in EveryDollar.
How do I resolve this error?
- Log in to your bank's website and update your account or take the necessary action that needs to be addressed, then try connecting in EveryDollar again.
MFA_NOT_SUPPORTED:
Why am I receiving this error?
Your account could not be connected because the MFA (multi-factor authentication) method it uses is not currently supported.
How do I resolve this error?
- See if your bank will allow you to disable the MFA method being used or change it to a different MFA method to see if you can connect.
INSTITUTION_NO_LONGER_SUPPORTED:
Why am I receiving this error?
Plaid no longer supports this financial institution, therefore, you can not connect it in EveryDollar through Plaid.
How do I resolve this error?
- Please try connecting to a different account.
UNSUPPORTED_RESPONSE:
Why am I receiving this error?
The data returned from the financial institution is not supported or is invalid.
How do I resolve this error?
- Reach out to our support team.
USER_PERMISSION_REVOKED:
Why am I receiving this error?
The permission that was previously granted to connect has been revoked.
How do I resolve this error?
- Make a new fresh attempt to connect and follow all of the prompts to connect. Reach out to our support team if you still have trouble connecting.
ITEM_NOT_FOUND:
Why am I receiving this error?
The Item you requested cannot be found. This Item does not exist, has been previously removed, or has had access removed by the user.
NEW_ACCOUNTS_AVAILABLE:
Why am I receiving this error?
A new account has been detected with your bank.
How do I resolve this error?
- If you reconnect your bank then you should be able to see the new account(s).
PENDING_DISCONNECT:
Why am I receiving this error?
The account is expected or scheduled to be disconnected.
How do I resolve this error?
- Go through the steps to make a new, fresh connection with the institution.