Some customers who have two-factor authentication (2FA) enabled on their EveryDollar account are having trouble signing in due to not receiving the SMS verification code to their registered phone number.
Our team is working to fix the root issue, but in the meantime, many are seeing success by following the steps below:
- Try killing the EveryDollar app on your mobile device and then tap on the app again to re-open it and try to sign in again and see if you can successfully receive the SMS verification code. (Note: If using an iPhone, tap on the app to open it, and then you can swipe up to kill it and then after doing that tap on the app again to re-open it and try to sign in again and see if the SMS verification code successfully sends to you or not.)
- If the above option does not fix it, try getting on a laptop or desktop computer and go to EveryDollar.com and try to sign in that way, you may be able to get the SMS verification code and sign in that way.
If you try these options and are still not able to sign in, please submit a request.